Shipping & logistics services

By choosing used cars and selecting the most suitable accessories in our company, you expect to enjoy convenient, efficient, and safe shipping and logistics services. For this purpose, we have established a comprehensive shipping and logistics system. We provide you with a comprehensive and one-stop service experience from vehicle inspection, customs clearance, transportation to accessory packaging, logistics tracking, and after-sales service. Below, we will provide you with a detailed introduction to shipping and logistics services.

1.1  Vehicle inspection and pre-processing
 

After you confirm your purchase intention, we will immediately initiate the vehicle inspection process. Our professional team will conduct a comprehensive and meticulous inspection of the vehicle, including but not limited to exterior, interior, engine, chassis, electrical system, etc., to ensure that the vehicle is in good condition and meets export standards. At the same time, we will also carry out necessary pre-treatment work based on the vehicle type, size, and specific requirements of the destination country, such as cleaning, rust removal, rust prevention treatment, replacement of vulnerable parts, packaging, etc., to ensure the safety of the vehicle during long-distance transportation.
 

1.2   Customs declaration and clearance services
 

Customs declaration and clearance are key links in cross-border second-hand car transactions. We have a professional customs clearance team, familiar with import and export regulations in various countries, and can efficiently handle vehicle customs clearance procedures. From preparing necessary documents such as vehicle registration certificate, purchase invoice, export license, certificate of origin, etc., paying taxes and fees, to communicating with customs, we will follow up throughout the process to ensure smooth customs clearance of the vehicle. At the destination port, we also provide customs clearance services, including picking up goods, paying tariffs, processing import permits, etc., to ensure that the vehicles are delivered to you as soon as possible.

1.3   Customized transportation plan
 

We are well aware that every vehicle has its own uniqueness, therefore, we provide personalized transportation solution customization services. We have established long-term cooperative relationships with multiple internationally renowned shipping companies and can provide diversified transportation solutions based on your specific needs, such as transportation time, cost budget, vehicle type, etc. Whether it's sea freight containers, roll on/roll off ships, land intermodal transportation, air freight, etc., we can provide you with the best transportation solutions to ensure the safety and timely arrival of vehicles at your destination.

1.4   Insurance services
 

There are many unpredictable risks in cross-border transportation, therefore, we provide comprehensive insurance services for every vehicle being transported. This includes full insurance coverage during transportation, as well as compensation for vehicle losses caused by natural disasters, accidents, etc. Our insurance service aims to provide you with additional protection, so that you have no worries during the car purchase process.

1.5   Real time tracking and customer service support
 

We utilize advanced logistics management systems to track the real-time status of vehicle transportation, ensuring that you can stay informed of the vehicle's location at any time. At the same time, our customer service team is available 24 hours a day to answer your questions and handle any issues you may encounter. Whether it is delays, damages during transportation, or questions during customs clearance, we will wholeheartedly provide you with assistance and support.

2.1   Packaging and labeling
 

For vehicle accessories, we use professional packaging materials and technology to ensure that each accessory is properly protected during transportation. According to the type, size and weight of accessories, we choose the appropriate packaging methods (such as foam boxes, cartons, wooden boxes, etc.), and use shockproof, moisture-proof, pressure proof and other packaging materials. At the same time, we will clearly label the destination information, item name, quantity, etc. on the packaging for quick identification and processing during the logistics process.
 

2.2   Logistics channel selection
 

We have established cooperative relationships with multiple international express and specialized logistics companies, and can provide fast and reliable logistics channels according to your needs. The logistics channels we provide include international express delivery (such as DHL, UPS, TNT, etc.), dedicated logistics (such as China Russia dedicated line, China Europe dedicated line, etc.), as well as sea and air freight. We recommend the most suitable logistics channel for you based on your specific needs, such as transportation time, cost budget, accessory type, etc.
 

2.3   Logistics tracking and notification
 

We utilize advanced logistics management systems to track the transportation status of accessories in real-time and provide you with timely logistics information updates through SMS, email, and other means. You can check the shipping progress and estimated arrival time of the accessories at any time through our website or app. At the same time, we also provide a delivery notification service. When the accessories arrive at the destination and are successfully signed for, we will notify you as soon as possible to ensure that you can timely understand the delivery status of the accessories.
 

2.4   Customs clearance and tax processing
 

For accessories that require import procedures, we will provide professional customs clearance services. We are familiar with import tax policies in various countries and can prepare necessary documents for you, such as import licenses, certificates of origin, invoices, etc., and assist you in paying tariffs and value-added taxes. We are committed to providing you with compliant and efficient customs clearance services to ensure that you can receive the accessories smoothly.
 

2.5   After sales service
 

We are well aware that after-sales service is an important component of customer experience. Therefore, we provide comprehensive after-sales service, including parts quality assurance, return and exchange services, complaint handling, etc. If you find any problems after receiving the accessories, such as damage, loss, or quality issues, we will immediately initiate the after-sales service process and provide you with necessary compensation or solutions. Our goal is to ensure that you receive every accessory satisfactorily.

We are well aware that every customer has unique needs and expectations. Therefore, we offer flexible customized services to meet your special needs. We will do our best to meet any special requirements regarding transportation time, packaging methods, insurance levels, or other aspects. Our professional team will provide personalized solutions based on your specific needs to ensure the best possible purchasing and accessory experience for you.
 

We are committed to providing you with convenient, efficient, and safe cross-border transportation services for used cars and vehicle accessories. We deeply understand that every transaction carries your trust and expectations. Therefore, we will always adhere to the principle of customer first and provide you with the highest quality service experience. No matter where you are in the world, we can deliver your desired vehicles or accessories on time. Thank you again for your trust and support! We look forward to working together with you to create a better future!
 

If you have any questions or need further information about our shipping and logistics services, please feel free to contact our customer service team at any time. We will wholeheartedly provide you with assistance and support!