Money-back policy
Our commitment is to become a bridge connecting global buyers with high-quality used car sources. In order to ensure that every user's car buying experience can reach the best state, we have developed a detailed and transparent vehicle refund policy. This policy aims to clarify refund conditions, procedures, division of responsibilities, and measures to deal with special circumstances, in order to provide you with a safe and reliable car buying environment. Please carefully read the following content before purchasing a car, so that you can take action and protect your legitimate rights and interests when encountering problems.
1 Overview of Refund Policy
Our refund policy is based on the principles of fairness, impartiality, transparency, and efficiency, aimed at protecting the legitimate rights and interests of consumers while maintaining the healthy operation of the platform. Whether you apply for a refund due to a discrepancy between the product description and the used car description, quality issues, incomplete transaction, or other reasonable reasons, we will strictly follow this policy to ensure your car buying experience.
2 Detailed Explanation of Refund Conditions
2.1 Vehicle or product information does not match
If you find significant differences between the main information of the purchased vehicle (including but not limited to model, year, mileage, accident records, configuration, exterior color, etc.) and the description in the purchase contract, and such differences have a substantial impact on your purchase decision, you have the right to apply for a refund within 10 days after receiving the vehicle (calculated from the date of delivery to your designated location). Please note that slight color differences or configuration changes (such as interior color, small accessories, etc.) are usually not considered as descriptive discrepancies.
2.2 Vehicle or product quality issues
If the vehicle experiences significant quality issues under normal use and maintenance conditions, such as engine failure, transmission damage, severe rusting or damage to the body, electrical system failure, etc., and these issues were not explicitly informed or concealed at the time of purchase, you have the right to apply for a refund within 10 days of discovering the issue (calculated from the date you discovered the quality issue). If the vehicle is identified by a professional organization as having significant quality issues that affect normal use, you can also apply for a refund.
2.3 Vehicle transaction not completed
If the transaction cannot be successfully completed due to our own reasons (such as the vehicle being purchased by someone else in advance, the vehicle being seized, incorrect vehicle information, inability to provide legal procedures, etc.), we will unconditionally refund all the payments you have made and bear the reasonable expenses incurred (such as inspection fees, transportation fees, etc.).
2.4 Other reasonable reasons:
If you are unable to use the vehicle normally due to our reasons, such as the vehicle being recalled or involving legal disputes, you also have the right to apply for a refund. The specific refund conditions and procedures need to be determined based on the actual situation.
3 Refund Process Details
3.1 Submit application
You need to submit a refund request through our official website, customer service channels, and email, and provide relevant supporting materials, including but not limited to vehicle inspection reports, transaction vouchers, identification documents, vehicle photos, etc. Please ensure that the materials provided are true and complete so that we can review them as soon as possible.
3.2 Audit confirmation
Our customer service team will conduct a review within 3-5 working days after receiving the application to confirm whether the refund conditions are met. During the review process, we may need to communicate with you to obtain more information or clarify any questions. If necessary, we may require you to provide additional proof materials or conduct a vehicle inspection.
3.3 Negotiate a solution
If the refund conditions are met, we will negotiate a solution with you, including refund amount, refund method, vehicle return method, etc. During the negotiation process, we will fully consider your rights and demands to ensure that the solution is fair and reasonable. If the refund is caused by our own reasons, we will bear full responsibility.
3.4 Execute refund
Once a solution is reached, we will immediately initiate the refund process and return the payment to your original payment account. The refund time usually does not exceed 15 working days, depending on the processing speed of the bank and payment channel. If there are expenses incurred due to international payments, we will negotiate and handle them based on the actual situation.
4 Special case handling
4.1 International Returns
If the vehicle you purchased requires international return, we will provide necessary return guidelines and assistance. However, please note that international returns may involve complex logistics, tariffs, and taxes, and the specific costs and responsibilities need to be negotiated and determined based on the actual situation. We encourage you to carefully understand the law
s and regulations of relevant countries and regions before purchasing to avoid unnecessary trouble.
4.2 Partial refund:
In some cases, if the vehicle has minor defects that do not affect normal use, we may negotiate a partial refund with you as a solution. The amount and method of partial refund will be determined based on the actual situation and will be executed with your consent.
4.3 Dispute Resolution
If you have a dispute over the refund issue, we will provide mediation services. If mediation fails, you have the right to seek assistance from relevant regulatory or legal agencies. We encourage you to resolve disputes through legal means and safeguard your legitimate rights and interests.
5 Disclaimer
5.1 Personal reasons for refund
If you apply for a refund due to personal reasons (such as not liking the color, configuration, size, etc. of the vehicle), we will not accept it. We suggest that you carefully review the vehicle information before purchasing to ensure that your purchasing needs are met.
5.2 Damage caused by abnormal use
If the vehicle is damaged due to your abnormal use or maintenance, we will not be held responsible. We encourage you to follow the vehicle manual for proper operation and maintenance to extend the lifespan of the vehicle.
5.3 Force majeure factors
If the transaction cannot be completed or the vehicle is damaged due to force majeure factors such as natural disasters, wars, or government actions, we will not be held responsible. But we will do our best to provide necessary assistance and support.
We are well aware that purchasing a car is a major decision, so we will wholeheartedly provide you with the highest quality service and guarantee. If you encounter any problems or questions during the car purchase process, please feel free to contact our customer service team at any time. We will provide you with assistance and support at the fastest speed and with the most professional attitude. We look forward to working together with you to create a wonderful car buying experience!
